Frequently Asked Questions
Everything you need to know about your Shoebacca experience.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 365-day return policy. Items must be in their original, unworn condition and include the original packaging to be eligible for a full refund.
Are the products on Shoebacca authentic?
Yes, we guarantee that all products sold on Shoebacca are 100% authentic and sourced directly from the brands or authorized distributors.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary based on the destination country.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.